Refund Policy

What this policy covers

WHOSEBIAS sells one thing: hearts, the digital credits used to vote for an artist in the weekly and monthly bias rankings. Hearts are digital goods, delivered to your account the moment the payment clears. Paddle.com Market Ltd is the Merchant of Record for purchases on WHOSEBIAS; the order will appear as "PADDLE.NET* WHOSEBIAS" on your statement. Paddle handles the payment, the invoice and any tax due, and handles the refund together with us.

The 14-day refund window

You can ask for a refund within 14 days of the purchase.

• Unused hearts. If the hearts from an order are still unspent, we refund that order in full.
• Partly used orders. If some of the hearts from an order have already been spent on votes, that part of the purchase has been consumed and is not refundable; we refund the unspent remainder at the price you paid for it wherever we can.
• Spent hearts. A heart cast as a vote is used up. Votes already counted into a ranking cannot be taken back, so a spent heart cannot be refunded.
• Free daily hearts have no payment behind them and so nothing to refund.

If you live in the EU or the UK, your statutory right to withdraw from a purchase of digital content within 14 days applies and nothing in this policy limits it. Because hearts are delivered immediately, you agree at checkout that delivery begins at once; where the hearts are still unspent we refund regardless.

How to ask for a refund

Two routes, either is fine. Have your order number ready — it is in the receipt email Paddle sent you.

• Email myblin9@gmail.com from the address on your WHOSEBIAS account, with the order number and a line about what went wrong.
• Or ask Paddle directly through their buyer help at paddle.net, using the same order number.

We reply within 3 business days, and an order whose hearts are unspent is approved.

How long a refund takes

Once a refund is approved, Paddle returns the money to the payment method used for the purchase — it cannot be sent anywhere else. It typically reaches you within 5 to 10 business days, depending on your bank or card issuer. The hearts from the refunded order are removed from your balance at the same time.

Duplicate and accidental purchases

If you were charged twice for the same order, or bought a pack by mistake and have not spent the hearts, write to us and we refund it on request. The 14-day window still applies, but we will not ask you to justify it.

Chargebacks

Please write to us before asking your bank to reverse a charge. A chargeback is decided by your bank rather than by us, it takes far longer than a refund, and while one is open we suspend the hearts from that order and the account they were bought on. Almost everything a chargeback would settle we can settle in a day by email.

Contact and company details

Refund requests, and anything else about an order, go to myblin9@gmail.com.

• MyBlin9 Co., Ltd. — operator of WHOSEBIAS
• Representative: Derek Kim
• Business registration no. 390-87-03880
• 2F, 21 Gangnam-daero 127-gil, Seocho-gu, Seoul, Republic of Korea
• Email: myblin9@gmail.com
• Merchant of Record: Paddle.com Market Ltd — buyer help at paddle.net